How we protect and use your personal data
We at IQ Legal Solicitors take privacy seriously and we are committed to protecting the data you provide to us through our website. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.
This personal data is required to enable us to provide our service to you. If you do not provide personal data we ask for or withdraw your consent for us to keep the data, it may delay or prevent us from providing services to you. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent.
We collect most of this information from you direct or via our online enquiry form. However, we may also collect information:
Important: We will not under any circumstances retain your credit card numbers or keep copies of your debit/credit cards. If you are contacted to provide copies of your credit/debit card, please do not share this information and contact us immediately by e-mail at naved@iq-legal.co.uk.
The personal data that we collected will be used for the purposes of carrying out your instructions. We will not share any of your personal information with any other 3rd parties, unless we have obtained your specific written consent, it is for a lawful basis or to our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We also impose contractual obligations on service providers relating to ensure they can only use your personal data to provide services to us, such as carry out any Money Laundering checks with a reputable search provider.
Information may be held at our offices, third party agencies, service providers, representatives and agents. All information you provide to us for our use is stored on our secure servers which are located within the UK and the European Economic Area.
We will ensure that your data is secure and used only for the purposes of carrying out your instructions. By providing your instructions to us you agree for us to keep your data secure. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will store your data for a period of 6 years and 12 years in case of property purchase instructions. We will use secure means to destroy personal data after these periods. However, we could retain your personal data for different periods depending on the circumstances, which may be a longer period than that for which we need to hold your data, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.
You have the right to access, rectify or request your data to be deleted. However if you require us to delete data that will not allow us to perform our contract with you we may have to decline instructions.
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing or where you have withdrawn consent for us to process it or where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Cookies are used on this website to collect information about your use of the website and to measure the website's performance. This allows us to create more of the pages that users like and to remove unused content. When you visit the website you can allow or disallow it to store cookies on your computer's hard drive, by customising your cookie preferences using your web browser's preferences/options/tools. Your information is not disclosed to any third parties.
We hope that we can resolve any query or concern you may raise about our use of your information. Please contact us on naved@iq-legal.co.uk or write to us at IQ Legal Solicitors PO Box 18113, Birmingham, B33 3FL.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can lodge a complaint with the Information Commissioner at https://ico.org.uk/concerns or telephone: 0303 123 1113.
Note: This policy may change from time to time so please re-visit this page occasionally to ensure that you are happy with any changes.
For information on how your information is used, how we maintain security of your information, and your rights to access information we hold on you.